I was listening to Alright, Now What?, the Canadian Women's Foundation podcast, the other day. They were interviewing Hailey Hechtman, executive director of Unsinkable, a Canadian organization built entirely around sharing stories to support mental health. Something she said stuck with me. Again. The thing I've spent years researching and still relearn every time I hear a story done well. Here's what I see a lot in learning design, and I've been guilty of it myself. We're gre

Elena* stands at the edge of the emergency shelter’s entry, watching the Monday evening shift change. On her tablet, the dashboard shows 100% completion for the new mandatory "De-escalation" eLearning course she recently launched. Technically, all volunteers in the room are "certified." Then Marc, a regular client, approaches the front desk. He is hoping to return after a three-day service restriction, but Sarah, the newest volunteer, sees the restriction is still active for