I was listening to Alright, Now What?, the Canadian Women's Foundation podcast, the other day. They were interviewing Hailey Hechtman, executive director of Unsinkable, a Canadian organization built entirely around sharing stories to support mental health. Something she said stuck with me. Again. The thing I've spent years researching and still relearn every time I hear a story done well. Here's what I see a lot in learning design, and I've been guilty of it myself. We're gre

Elena* stands at the edge of the emergency shelter’s entry, watching the Monday evening shift change. On her tablet, the dashboard shows 100% completion for the new mandatory "De-escalation" eLearning course she recently launched. Technically, all volunteers in the room are "certified." Then Marc, a regular client, approaches the front desk. He is hoping to return after a three-day service restriction, but Sarah, the newest volunteer, sees the restriction is still active for

Do you sometimes wonder how you could make your dry and boring course introductions into something more interesting? Something that your staff will read and maybe even learn from. Start by ditching the boring list of course objectives and capture their interest with something that will encourage them to keep going. The Status Quo: Functional but Forgettable How many courses have you started that look like this: This course is about being more inclusive in the workplace. Each