Remi comes back from her walk with a specific intention. She is going to figure out what this program is actually supposed to do. She pulls up the organization's website, finds the strategic plan, and opens it. She has seen this document before but never read it with her program in mind. She reads it now. It is clear. It is well-written. There is a real sense of direction in it. Remi feels a small swell of pride. She works here. This is good work. Then, she starts investigati

Remi is the Manager of the Financial Literacy Program at her nonprofit and has been in the role for eight years. She knows every workshop, every toolkit, every handout her program has ever produced, and she knows exactly how hard her trainer Dale works. He is the one in the room, every time, and he is great at what he does. Participants leave his sessions feeling more capable and confident. But the organization wants more reach, more communities, further away, without the tra